Frequently Asked Questions
Do you currently ship internationally?
Yes! International shipping is currently available to most countries and regions. Shipping rates are automatically calculated at checkout based on your destination, package weight, and available shipping services.
If your country or region is not currently available at checkout, please contact me on Instagram at @pinkwhalelads. I may still be able to arrange shipping to your destination and can check available shipping options for you.
Please note: The shipping carrier or service displayed at checkout may occasionally be changed to another trusted carrier when necessary due to destination restrictions, service availability, shipping conditions, or logistical considerations. If an alternative carrier is used, I will select a comparable shipping service and provide tracking information whenever available. You will not be charged additional shipping fees because of a carrier change.
The estimated delivery time shown at checkout reflects the carrier’s estimated transit time only. For Preorder, Backorder, and Source to Order items, additional processing time is required for the item to be produced, sourced, or received before it can be shipped to you. Please refer to each product listing for its estimated shipping timeline.
If you have any questions about international shipping or your order, feel free to contact me on Instagram at @pinkwhalelads.
What do “In Stock,” “Preorder,” “Backorder,” and “Source to Order” mean?
In Stock
The item is currently in my possession at my California location and is ready to be prepared for shipment.
Preorder
The item has not yet been completed or released by the creator. It will be shipped after production is finished and the item arrives at my California location.
Backorder
The item has already been purchased or secured and is currently in transit or waiting to arrive from China. It will be shipped to you after it reaches my California location.
Source to Order
The item is not currently in stock. After your order is placed, I will personally source and purchase it from a trusted third-party seller in China. Additional time is required for sourcing, purchasing, and international transportation to my California location.
How long do preorder items take to arrive?
The estimated shipping date will be included in each product listing whenever possible.
Preorder timelines are estimates and are not guaranteed. Delays may occur due to production schedules, creator delays, domestic shipping within China, international transportation, customs, or other circumstances outside of my control.
Some preorder items may take several months to arrive, particularly items produced through limited preorder campaigns or small-batch production runs.
Please review the estimated shipping information on the individual product page before placing your order.
How long do backorder items take to arrive?
Backorder items have already been purchased or secured but have not yet arrived at my California location.
Most backorder items require additional time for domestic transportation within China, package consolidation, and international transportation to the United States.
An estimated shipping date will be included in the product listing whenever possible. This date may change if international transportation, customs, or other unexpected delays occur.
How long do Source to Order items take?
Source to Order items are purchased after your order is placed.
The process may include locating the item, confirming availability with the seller, purchasing the item, shipping it to a warehouse or forwarding location in China, and transporting it internationally to my California location.
Because these items are sourced from third-party sellers, processing times may vary.
Please refer to the estimated shipping timeline listed on the individual product page before ordering.
What happens if a Source to Order item is no longer available?
Availability for Source to Order items may change quickly because many products are limited, discontinued, or sold by individual third-party sellers.
If I am unable to obtain the item after your order is placed, I will contact you and issue a refund for the unavailable item.
When will my order ship if it contains multiple items?
Orders are normally shipped together once every item in the order is ready.
For example, if your order contains one In Stock item and one Preorder or Backorder item, the In Stock item will be held until the remaining item becomes available.
If your order contains multiple Preorder, Backorder, or Source to Order items with different estimated arrival dates, the entire order will normally ship after the last item becomes available.
This allows the items to be shipped together under one shipping charge.
Can I have my items shipped separately?
Yes. Please contact me if you would like available items shipped before the rest of your order is ready.
Additional shipping charges will apply because each package requires a separate shipping label.
Can I cancel a Preorder, Backorder, or Source to Order item?
Please contact me as soon as possible if you need to request a cancellation.
Cancellations are not guaranteed once an item has been purchased, secured, ordered from the creator, or purchased from a third-party seller. Many Preorder, Backorder, and Source to Order items are purchased specifically based on customer orders and cannot be returned to the original seller.
Please carefully review the product details and estimated timeline before placing your order.
Can I cancel an In Stock order?
Please contact me immediately if you need to cancel an In Stock order.
If the order has not yet been packed or shipped, I may be able to cancel it. Once the shipping label has been purchased or the package has been shipped, the order may no longer be eligible for cancellation.
Are the estimated shipping dates guaranteed?
No. Estimated shipping dates are provided based on the information available at the time the listing is created.
Production delays, creator delays, domestic transportation within China, international transportation, customs inspections, weather, and carrier delays may affect the final shipping date.
If there is a significant change to an estimated timeline, updated information may be posted on the product listing or shared through the store’s social media.
Are your products official or fan-made?
Pink Whale Studio primarily specializes in fan-made Love and Deepspace art books and selected artist merchandise created by independent artists and creators.
Fan-made products are independently created and are not officially affiliated with, licensed by, or endorsed by Infold Games or the Love and Deepspace development team.
Please review each product listing for specific information about the artist, creator, edition, and item details.
Are the fan-made items authentic?
Whenever possible, fan-made products are purchased directly from the original artist or creator.
For rare, discontinued, or Source to Order items that are no longer available directly from the creator, products may be purchased from trusted third-party sellers. I carefully review the seller and available product information before purchasing.
Because many fan-made products are released in limited quantities, I make every reasonable effort to source original artist-produced items rather than unauthorized reproductions.
How are books and fragile items packaged?
Books, art prints, acrylic items, and other fragile merchandise are packaged carefully with appropriate protective materials.
Whenever possible, I reuse suitable original protective packaging provided by the creator, including bubble wrap, corner protectors, cardboard, protective sleeves, or other materials.
Some products may already have minor manufacturing marks or small imperfections from their original production or transportation from China. Any noticeable damage that I am aware of will be disclosed in the product listing whenever possible.
What should I do if my order arrives damaged?
Please contact me as soon as possible after delivery and provide:
- Clear photos of the damaged item
- Photos of the shipping box or mailer
- Photos of the shipping label
- Photos of the protective packaging
Please keep all original packaging until the issue has been reviewed. This information may be required to submit a claim with the shipping carrier.
Minor manufacturing imperfections or previously disclosed condition issues may not qualify as shipping damage.
What happens if my package is lost or delayed?
Once a package has been accepted by the shipping carrier, delivery speed is outside of my direct control.
If tracking has not updated for an extended period, please contact me so I can help review the tracking information or submit a carrier inquiry when applicable.
A package is not considered lost simply because it is delayed. Carrier investigations and claims may require a waiting period.
If a package is marked as delivered by the carrier but cannot be located, please contact the carrier and check the delivery location, household members, neighbors, mailroom, or front desk when applicable. I will also do my best to help review the available tracking information.
Can I change my shipping address?
Please contact me immediately if your shipping address needs to be changed.
An address can only be updated before the shipping label is purchased. Once an order has been shipped, I cannot redirect or change the delivery address.
Customers are responsible for entering a complete and accurate shipping address at checkout. Additional shipping charges may apply if a package is returned because of an incorrect or incomplete address.
Can you help me find an item that is not listed on the website?
Yes. Pink Whale Studio may be able to help source rare, discontinued, or China-exclusive Love and Deepspace fan-made merchandise.
Please contact me with a photo or description of the item you are looking for. I can check available sourcing options and provide information about the estimated item price and timeline.
Availability is not guaranteed, especially for limited-edition or discontinued items.
Are returns or exchanges accepted?
Because many products are limited-edition, Preorder, Backorder, or specially sourced items, returns and exchanges are generally not accepted for change-of-mind purchases.
Please carefully review all product photos, measurements, condition details, and estimated timelines before ordering.
Please contact me if you receive the wrong item or if your order arrives with significant undisclosed damage.