Cancellation policy

Purchase Options Cancellation Policy

Orders containing Preorder, Backorder, or Source to Order items may require us to purchase, reserve, or source the item from an independent artist or creator specifically for your order.

Cancellation requests must be submitted as soon as possible. If the item has not yet been purchased, reserved, or sourced on your behalf, we may be able to cancel the item and issue a refund.

Once an item has been purchased, reserved, ordered from the artist, or otherwise sourced specifically to fulfill your order, the order can no longer be canceled due to a change of mind.

Please note that estimated shipping dates for Preorder, Backorder, and Source to Order items are estimates and may change due to the artist's production schedule, manufacturing delays, international transportation, or other circumstances outside our control. A delay does not automatically constitute a cancellation of the order.

If an item ultimately becomes unavailable or cannot be fulfilled, you will be contacted and offered an appropriate resolution, including a refund for the unavailable item when applicable.

If you need to request a cancellation or have questions about an order, please contact us as soon as possible through Instagram at @pinkwhalelads.